Smarter Communication Features
Improve image, improve service, add efficiency & agility
Book a Free Trail TodayClinical System Integration
By Integrating into the major clinical systems we can improve surgery efficiency alongside creating a better patient experience, thus helping to support the NHS to improve GP IT systems and services by improving the technology landscape to support the transformation of primary care.
FMC Mobile
A fully integrated Fixed-Mobile Convergence SIM supporting native call recording and system features, enabling patient care on the move without the restrictions of Data coverage.
Call Rules & Services
Easily divert your calls to a colleague or your mobile. Divert calls to your voicemail or set an 'away attendant' - an automated recorded message telling the caller where you are, and when you are next free.
Instant Messaging
Instant Messaging is available for all employees to send quick notes when a phone call isn't necessary.
Call History
Full history of calls, split by All / Missed / Incoming / Outgoing / Forwarded. Full caller information. Black list numbers that you don't want to receive calls from.
Phone Book
Personalised phone book, individual to each user. Import Contacts from CRM or MS Outlook. Share contacts between users. Intuitive search by extension or DDI.
Voicemail
Listen to individual or group/department voicemails. VM can be sent to the users email account for notifications and can contain audio file attachment if required. Scan through a full log of voicemails. VM is available on all devices. Personalise your message or use a practice theme.
Groups
Manage calls into a department or other function within the organisation. E.g. a team can use groups to send sequential or simultaneous calls to the group members who are available to prevent calls being lost, and allowing for an increased volume of calls.
ACD Supervision
ACD Supervisor can oversee the call centre and control the flow of calls. The Supervisor has full visibility of agents and can allocate calls/breaks with ease.
Collaboration
Collaborate with colleagues - simple and fast video conferencing, without the need for any additional software.